Horizontal Relationships
CEO asks people to add implicit workflow links between their organizations and teams
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Asks all management and team leaders to hold cards that read “Resource” or “Workflow” indicating each team’s function type
- Workflow team leaders string orange ribbons with arrows that point from their seats to their internal customer’s seat(s)
CEO watches as top-level workflow diagram forms in Tier 2 as R&D senior team leader ties orange-arrow ribbon to seat of Engineering team senior leader, who ties ribbon to seat of Manufacturing team leader, who ties one to Sales seat
Now the operating network of teams lines up horizontally along internal critical paths, flowing from suppliers upstream to customers downstream to the organization’s ultimate external customer
As with hierarchy structure, from their position seats people see only a snippet of workflow process a few links and levels away, each team’s horizon limited to its customer’s customers and supplier’s suppliers
With exercise concluded, CEO invites all to Stadium Reception in Great Field that stretches behind the stadium
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